Firmware update for using a USB storage device

Version Release Date Download Release Notes
(Android 10.0)
20 Apr 2023

  • Fixes a bug that caused a green screen (audio output) in rare cases when the power was turned on.
  • Fixes a bug that the Multi Display Settings window returns to the full screen display when switching contents.
  • Improves some minor issues.
(Android 10.0)
16 Feb 2023

  • Fixes a bug that the Multi Display Settings window returns to the full screen display when switching contents.
  • Improves some minor issues.
(Android 10.0)
1 Dec 2022

  • Fixes a bug that horizontal scratching noise is displayed during signage contents playback.
  • Fixes a bug that Google Cast disconnects and returns to home screen.
  • Improves some minor issues.
(Android 10.0)
30 June 2022

  • Supports Crestron XiO CLOUD
  • Supports Cisco Webex Room Kit
  • Supports HEVC HLS playback
  • Improves some minor issues
(Android 10.0)
8 Dec 2021

  • Support VRR Function.
  • Improves some minor issues.
(Android 10.0)
13 Oct 2021

  • Supports Crestron Connected V2
  • Improves some minor issues
  • Privacy policy update: In order to reflect our internal organization change of 1 April 2021, we have updated the data controller information in our privacy policy. From this date, Sony Corporation will be responsible for processing of collected data as set out in this privacy policy.
(Android 9.0)
03 Mar 2021

  • Meets the new EU ErP Lot 5 ecodesign regulation for electronic displays
  • Improves some minor issues
(Android 9.0)
09 Dec 2020

  • Adds new function to display HDMI inputs based on DICOM format for medical images
  • Adds new option to disable wake-up on touch panel function
  • Supports 4K 120p signal format
  • Supports eARC
(Android 9.0)
15 Sep 2020

  • Improves the stability of the TV

How to update

Step 1: Check the current software version

You can check the current software version as the following steps:

  • Press the [HELP] button on the remote.
  • The firmware version number should appear at the upper-right side of the screen.

If the version number is the same or higher than the latest version on this page, you already have the most recent software version and updating is not required.

Step.2: Download the updater

Before you install the update, you’ll need to download it from the Internet and save it to a USB storage device.

  1. Download the update file to your PC.
  • Click the [Download] button on the latest version of this page, then read and accept the terms and conditions.
  • Click the [Download] button on the bottom of the page to download the update file on your PC.
  1. Extract the downloaded file.
  • After you extracted the downloaded file, you will find the file:
    • e.g. “”
  1. Insert the USB storage device into your PC.

  2. Copy or drag and drop the zip file to the root directory of your USB device.

  • NOTE: “The root directory” is the first or top-most directory of the device, which contains all the other folders.
  1. Remove the USB storage device from your computer and continue to the next section.

Step.3: Install the update

Once you’ve downloaded the update file and prepared your USB device, you can install it on your display. The process can take up to 15-30 minutes and during the installation your display will turn off before turning itself back on. Please follow the simple steps below:

  1. Turn on the display.

  2. Make sure that no USB devices are inserted into your display.

  3. Insert your USB storage device containing the zip file into a USB port of the display.

  • NOTE: Any USB slot can be used if the display has multiple USB ports.
  1. Once the USB storage device has been detected, a series of different messages will appear on the display. Follow the on screen instructions.
  • NOTE: If the messages do not appear automatically, try turning the display off and on with the remote control.
  1. When the file is finished copying from the USB storage device, the update process will begin, the POWER indicator on the display will begin flashing white, and the update progress screen is displayed on the display.

  2. After several minutes, the display will turn off and then turn back on to complete the update.

  • WARNING: During the software installation process, please do not:
    • Remove the USB device
    • Turn off the display
    • Disconnect the display from the power supply
  1. The display will restart automatically once the update is completed.

  2. Carefully remove the USB device from the USB slot.

Step.4: Check that the update was successful

Check the current software version to confirm that the update has successfully been installed.

  • If the version number is the same as you installed, the software update was successful.
  • If the version number isn’t the same, download and install the update again.